We do our best to get your pillows to you as quickly as possible. Once your order is placed, please allow 1 to 2 business days for processing prior to shipment.
All orders are shipped via Canada Post from Strathroy, Ontario, Canada. Delivery times vary by destination. As soon as your order has been shipped, you will receive an email with your Canada Post tracking number, so you can track your order and delivery date.
A signature to confirm receipt of the shipment is optional.
Please note: If the postal service attempts delivery, but there is no one to accept the shipment, they may leave a Postal Card in your door/mailbox to indicate where your shipment can be picked-up. Should the customer reject the shipment or make no attempt to pick up the shipment at the postal office, it will be returned to our office at our expense. Requests for re-shipment, will incur additional shipping charges which will be billed to the customer.
Warranty Policy: All Harvest Pillows products carry a one year warranty on workmanship and material only.
Harvest Pillows strives to deliver the highest standards in buckwheat hull pillow products, using premium materials that are produced and purchased in Canada. We guarantee the quality of our workmanship on all products we produce. Our products are personal care items and we cannot accept returns/refunds/exchanges, as we do not resell used products. If there is a defect in manufacturing, we will happily refund the product at no additional cost to the purchaser, this includes shipping costs.
If you have questions or concerns about your pillow or are not satisfied with your purchase, we encourage you to please contact us and we will be happy to discuss your concerns.
Please call 1- 519-245-9432, between 9:00 AM and 5:00 PM (EST) Monday to Friday.